Email: speaktous@mangalorespice.com   /   Customer Care: +91-7760 260 258   /   Phone: +91-824 425 8209

FAQ’s (Frequently Asked Questions)

1. What is Mangalorespice.com?
Mangalorespice.com is an online source for products unique to the Mangalore region. Mangalorespice.com showcases the best that Mangalore has to offer and brings it to a wider audience at a reasonable price.

2. What are the advantages of shopping at your website?
Shopping online with us has several advantages. You have the convenience of browsing and buying from your desk at the click of a few buttons, rather than braving the stress of traffic and finding parking. Items are delivered to your doorstep at better prices than you would have paid if you went to a physical store.
Online shopping presents you with a wider choice of products. Besides every item is within easy reach and never tucked away in a hard-to-get-at corner. Consider what you save on travelling and the convenience of buying at an hour of your choice- each time you shop with us means time and money saved.

3. Are your rates more competitive than that of a physical store?
Since we source products directly from the manufacturer without any middlemen we are able to obtain better prices, the benefits of which are passed on to you.

4. Can I send gifts using your website?
Online Shopping makes sending gifts to relatives, friends and business associates easy, no matter where they stay. All you need to do is select and buy the item you wish to gift, mention the recipient’s address in the deliver to box and leave the rest to us.

5. Do you sell products at a discount? 
Occasionally we sell some of our products at a discount. Such offers are clearly shown on the top right of our web pages. And we also keep digital coupons to be used by our customers for all the promotional offers or discounts going on at our store

6. How shall I come to your shop if I am interested in purchasing from your physical store?
Simply follow the address given here. You can also navigate using locate store map, from where you can see directions as well as calculate distance between your location and our store.

Shopping

1. Do I need to register myself on your site before shopping?
No, you do not need to create an account or register with us before shopping. When you visit our website, you may browse and add items to your shopping cart without actually registering. Once you confirm the order during your first purchase, you will be prompted to register yourself and provide us with your necessary personal details.
Registering takes just a few minutes, but it will save you lots of time and typing on your future visits. One need not type all details, as the option of signing in with various social media credentials has been provided (eg. Facebook, Twitter, Google Plus etc). When you register with us, we save some of your information so that you don't have to enter it again. By registering you can enjoy a personalised shopping experience and a quicker and easier checkout.

2. Can I trust your site with my personal details?
We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

3. How do I know my order has been confirmed?
Once your order has been logged and payment has been received, you will receive an email containing the details of your order and confirming the same. In this email you will be provided with a unique Order ID, a list of products you have ordered and the time by which you can expect delivery.

3. My personal details have changed or are incorrect. How do I update my information?
It’s easy to change your details stored with us. Simply log-in using your ID/e-mail ID and password and then go to your account. Changes can be carried out here and a confirmatory e-mail will be sent to the e-mail account registered with us.

Payments

1. What modes of payment are accepted by you?
The following payment methods are accepted by us:

  • Credit and Debit cards of Visa, MasterCard & Rupay
  • Internet Banking of most major banks
  • UPI
  • Wallets which are accepted by our payment gateway partners

Credit cards
We accept payments made using Visa, MasterCard. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the reverse of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password or an OTP which is sent by your bank to the mobile number registered with them.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date and three-digit CVV number (found on the backside of your card). You will then be redirected to your bank's secure page for entering your online password issued by your bank) to complete the payment.

2. Is it safe to use my Credit/Debit card on your website?

We provide a shopping environment that is safe and secure. Your online transaction with us is secure with the highest levels of security currently available on the Internet in place. Our payment gateway partners process transactions using 256 bit encryption to protect your card information and securely transmit it to your bank for obtaining payment.
You will also be asked to enter your 3D Secure password, which has been made mandatory by RBI to provide an additional layer of security for your online card transactions. This 3D Secure password is known only to you and you will be prompted to enter it with a phrase set by again, only you. You can be rest assured that shopping with us is 100% safe and secure.

3. What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively. This is to ensure that you can authenticate yourself at the time of purchase by entering your 3D Secure password and no one else can misuse your credit or debit card. 3D Secure Service confirms your identity through a simple check process when you make online purchases.
3D Secure Service provides you with a password to protect your online transactions just like you use your PIN at the ATM. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

4. How can I get the 3D Secure password for my credit/debit card?
You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference:

Andhra Bank

Deutsche Bank

ING Vysya Bank

Standard Chtd. Bank

AXIS Bank

Dhanlakshmi Bank

J & K Bank

Syndicate Bank

Bank of Baroda

HDFC Bank

Karnataka Bank

UCO Bank

Bank of India

ICICI Bank

Karur Vysya

Union Bank

Canara Bank

IDBI Bank

Kotak Mahindra

Vijaya Bank

Central Bank of India

Indian Bank

Punjab National Bank

 

CitiBank

Indian Overseas Bank

SBI

 

Corporation Bank

IndusInd Bank

South Indian Bank

 

Shipping:

1. To which cities do you deliver?
Delivery is made to almost all parts of India. If India Post services your location, then delivery of our products should not be an issue.

2. Which courier company do you use for delivery?
We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

3. What is the difference between shipping and delivery?
Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 1-3 days). This refers to the number of working days it will take to dispatch the product from our end. Delivery may take 1-3 days depending on the delivery address indicated.

4. How much are the shipping charges?
Shipping charges of Rs. 50 apply if your order value is less than Rs 500. Orders valued Rs 500 and more will be shipped free of cost.

5. How will I know if my order has been shipped?
You will be notified by email/SMS when the item is shipped to you. Shipping details include name of the courier service provider and the respective tracking number.

6. How long will it take to receive my order?
Once your payment has been received and the order is confirmed the process of procuring, packing and shipping begins. After the consignment has been booked, delivery could take between 1-3 days depending on the shipping destination. The products are shipped from Mangalore, Karnataka.

7. Do you deliver to places outside India?
Yes, we do. But orders for delivery to destinations outside India, cannot be placed directly through the website. Please read our Shipping Policy for more details.

Packing

1. How are items packed?
Products ordered are shipped in packages with waterproof plastic wrap. All items are inspected carefully before being packed at our warehouse. We ensure that the contents are secure and waterproof.

2. What do I do if I find my parcel open on receiving it?
Please call our customer care number for any defective delivery.

Cancellation & Returns

1. How can I cancel my order?
You can cancel the order before your item is shipped. Please send an email or call our customer care number to cancel the order. You can choose to have the amount paid you to be either refunded or adjusted against another purchase. For more information read our policy on Cancellations & Refunds.

2. Can I cancel the order after the Item is shipped?
Please contact the customer care number or e-mail us and we will guide you through the procedure.